New Client Self-Registration is Now Available

Clocktree is making it easier for your practice to register new telehealth clients!  A prospective client can visit your Clocktree practice profile, click “Contact Us” and send you a new client request without first receiving an invitation. You have the ability to approve or deny that request.  Once you approve the client’s request, they are fully registered as a client of your practice. They will appear in your current client list, and you are ready to communicate with them on our secure, HIPAA compliant platform.

Of course, you still have the option to send an invitation to a prospective client yourself.

This change opens up new opportunities for marketing your telehealth services. You can add a button and link to your website, marketing emails, social media, or anywhere else you mention your telehealth services.

Contact Us on Clocktree

A prospective client can click the button and go directly to the signup form on your Clocktree practice page. To find instructions for publishing this new button on your website, look on your Admin dashboard in Clocktree. The graphic and your unique link can be copied from there.

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Your client can complete the simple form to create their own Clocktree account. The next step (below) is where they request to be your client.  They also have the option to send you a message as part of this request.

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Managing new client requests

You will receive an alert when you have a new client request.  On the Clients tab, the client list is now separated into 3 categories – Current, Deactivated, and Prospects.  New client requests are under the Prospects category, with a button to Approve or Deny each request.

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You may also communicate with the prospective client using our secure messaging service to get more information prior to approving or denying the request. You can do this by clicking on the requester’s name.

All providers in your practice (who have access to the Clients tab) have the ability to approve or deny these requests.

Any provider in your Clocktree practice can also be set up to receive a notification when your practice gets a new client request.  The Admin(s) on your Clocktree practice controls this by assigning providers to the “Contact Us” service.  Here are the steps:

  1. Log in as an Admin.
  2. Click your Profile tab.
  3. In the lower right corner of your banner image, click the “Edit” button.
  4. In the popup, click “Assign Providers” and put a checkmark next to each provider who should receive notifications of new client requests.Screen Shot 2018-11-12 at 1.26.13 PM

We are very excited about this new functionality, as this fulfills one of the top requests we’ve received from healthcare providers who use Clocktree.  Please let us know what you think, and if you have any questions or suggestions please contact our Customer Care team at 302-990-8935 or support@clocktree.com.

Millennials turning to convenient, cost-effective alternatives for healthcare

Millennials turning to convenient, cost-effective alternatives for healthcare

A recent article in The Washington Post highlights the many ways Millennials are changing the healthcare industry through their expectation of convenient, cost-transparent services.  This includes ditching the traditional primary care physician for a combination of walk-in clinics and telemedicine services that are instantly available.

“The whole ‘going to the doctor’ phenomenon is something that’s fading away from our generation,” said Calvin Brown, a recent college graduate. “It means getting in a car [and] going to a waiting room.” In his view urgent care, which costs him about $40 per visit, is more convenient “like speed dating. Services are rendered in a quick manner.”

The article points out that “many young adults are turning to a fast-growing constellation of alternatives: retail clinics carved out of drugstores or big box retail outlets, free-standing urgent care centers that tout evening and weekend hours, and online telemedicine sites that offer virtual visits without having to leave home. Unlike doctors’ offices, where charges are often opaque and disclosed only after services are rendered, many clinics and telemedicine sites post their ­prices.”

Read the whole article.

This is obviously a positive trend for the telehealth industry, and for healthcare providers who are early adopters of telehealth services.  If you are looking for a simple, convenient telehealth solution for your practice, please contact Clocktree’s Customer Care team and ask for a personalized demo of our platform.  It’s so easy, even a non-millennial can use it!

Update your Clocktree profile

We have made some recent design changes to Clocktree profiles, making them more visible to your clients.  Please take a moment to make sure your information is up to date and complete.

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While you are completing your Clocktree profile, remember to include important keywords in your practice description in the “About” section.  These keywords should match what consumers are searching for online when they are looking for a healthcare provider like you.  This will help your Clocktree profile page surface in search engine results and help you attract new clients!

Practice Profile

The Admin(s) on your practice manages the information that appears on your Practice Profile.  Log in to Clocktree as an Admin and click “Profile”.  Practice Profiles include:

  1. Address and phone number
  2. Practice introduction
  3. Rates
  4. Banner photo or logo
  5. “Contact Us” function for clients to send you a message

Provider Profile

Each individual provider manages their own Provider Profile.  Log in as a provider and click your name in the upper right, then “View Profile” to edit. Provider Profiles include:

  1. Name, photo and provider type
  2. Provider bio
  3. Licensing and credentials
  4. Specialties
  5. Education
  6. Languages

As always, contact Clocktree Customer Care with any questions!  support@clocktree.com or 302-990-8935.

Scheduled Appointment vs Call Now

Scheduled Appointment vs Call Now

Clocktree gives you two options for connecting with clients via secure video. 
 
You can schedule an appointment in Clocktree. Your client will receive an email or text notification, then reminders leading up to the appointment.  At appointment time, both you and your client log into your Clocktree accounts. Neither of you have to do anything to initiate the call. The Clocktree system will prompt both of you to join the call.  
 

The other option is to use Call Now instead of scheduling the appointment in Clocktree.  At appointment time, both you and your client log into your Clocktree accounts.  You click on your Clients tab, then the client’s name, then the Call Now button. Clocktree will not send your client appointment reminders in this case, but it gives you a little more flexibility on start time, and it’s a great option for last-minute appointments or for someone who doesn’t want to use Clocktree’s scheduler.

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Clocktree users are evenly split between these two options, with many using both in different situations. Both of these options can be found by navigating to your Clients tab, then clicking the client’s name. Your Clients tab is the best place to start for any client interaction on Clocktree, including adding notes to a client’s profile, sending a secure message, or reviewing their appointment history. 
 
If you have any questions about using either of these features and how they can fit into your practice workflow, please call our Customer Care team at 302-990-8935 or send an email to support@clocktree.com.