New telehealth bill in CA would expand access and ensure reimbursement

New telehealth bill in CA would expand access and ensure reimbursement

The California Assembly passed a telehealth bill requiring healthcare plans to equally reimburse providers for services having the same effect remotely as in person.

The bill, awaiting signature by California Governor Gavin Newsom, would expand telehealth access to all CA residents by requiring health insurance plans to reimburse providers for appointments that would have the same impact whether in person or via video.

Assembly Bill 744 strengthens and clarifies the existing telehealth statutes. The reimbursement of telehealth services is already covered under Medi-Cal, but this law enforces the same for private health plans as well.

Read more about California’s AB744 here: https://mhealthintelligence.com/news/california-looks-to-expand-coverage-for-telehealth-services

Telehealth is booming, but who are the power users?

Telehealth is booming, but who are the power users?

This week the AMA published an article with some interesting stats related to telehealth use across the US.

Here are some highlights:

  • 21% of all telehealth claims were made by clients age 31-40 during the time period 2014-2018.
  • In that same time period, 65% of all claims were made by female clients.
  • Psychiatrists in rural areas were more likely to provide telehealth services, with 24.2% of psychiatrists in North Dakota offering telehealth, as opposed to only .01% in Massachusetts.

 

Tips for using Clocktree on an iPhone or iPad

Tips for using Clocktree on an iPhone or iPad

One of the benefits of Clocktree telehealth is that it’s portable! Providers and Clients can connect for a video appointment from just about anywhere using a mobile device. You can use Clocktree on both Android and iOS devices, but this blog post is specifically for iPhone and iPad users.

Use Safari Browser
There is no special software or app to download. Simply log into your Clocktree account via Safari browser, just like you would on a computer.

Add the Clocktree icon to your home screen
For quick access to your Clocktree account, you can add a Clocktree icon to your home screen.  Here are steps to do this:

  1. Visit Clocktree.com using Safari
  2. Click the “Share” icon at the bottom of your browser (see below left)
  3. Click the “Add to Home Screen” icon (see below right)
  4. Click “Add”

 

 


No 3-party video calls
One limitation when using an iPhone or iPad for Clocktree telehealth sessions is that it doesn’t accomodate video calls with more than 2 people. For family or group sessions, it’s best to use a computer if you need to see all parties. But for standard sessions between two people, it’s a great alternative.

Use WiFi when possible
It’s important to get the strongest internet signal possible for a high quality Clocktree video call. Typically this means connecting your iPhone/iPad via WiFi instead of the 4G or LTE data signal.

Adding notes to a Client Profile

Clocktree offers a HIPAA compliant, secure place for a practice to add notes to a client’s profile. There is a free-form notes field on every client profile, with the ability to assign different access levels for each note.

These profile notes are different than adding a note in the chat session of a video appointment, which are always visible to the client and can be accessed via the appointment history.

To add a client profile note, go to your Clients tab and click the client’s name. There you will see different sections for Info, Appointments, Messages, Notes and Documents. Click the Notes tab, then the +Add button.

Next select the type of note, depending on who should have access to that note. Screen Shot 2019-08-07 at 12.39.35 PM

Type your note and click Save. Saving a note to a client profile is permanent and the note cannot be edited or deleted, so please make sure you’ve selected the proper type of note before clicking Save.

Because these notes are a free-form field, they can be used for anything such as therapy session notes, insurance information, allergies, or medical history.

If you have questions about Client Profile Notes or anything else related to Clocktree, please give our Customer Care team a call at 302-990-8935 or email us at support@clocktree.com. We’d love to hear from you!