Tips for successful video appointments

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Telehealth visits are becoming more popular as an efficient, convenient way to connect health and wellness providers with clients.  If you are just getting started offering telehealth services, here are some things to consider to help your clients get the most out of their video visits with you.

Set up your web cam slightly above eye level.  

The closer you can align the camera to your focal point (the screen) the more your interaction will seem natural to the person on the other end.  Place your webcam above your monitor, not below.  If you are using a laptop, try setting it on a stack of books to get the right angle for the camera.

Practice with a friend or colleague first.

Once you get your camera and microphone in place, do a quick practice video to make sure you work through any technical difficulties before connecting with a client.  This practice call is a good time to adjust the lighting and backdrop.

Wear solid color clothing.

Stripes and busy patterns are distracting and can be slower to render on the screen, giving the appearance of a bad connection.

Be on time – if not early!

Some clients might be nervous about this new way to connect with you and wondering how this will work, so do everything you can to alleviate their concerns. Start by not making them wait for you to join.

Utilize the “hold” feature.

Many telehealth platforms allow you to mute the video connection. Much like you would put someone on hold on the phone, it blocks both the audio and video.  If you need to check a chart, leave the room or consult with someone else, let your client know you are putting the video call on hold for a moment and will return shortly.  It’s good telehealth etiquette!

Shut down other tabs and windows. 

This eliminates distractions during the video appointment, but also frees up computer memory.  Be sure to close out email programs and silence your mobile phone to avoid any “ping” sounds that your client on the other end could hear.

If you have any other telehealth tips or tricks,  please share in the comments section below!

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