Clocktree System Status Updates

Due to the dramatic increase in demand for telehealth services, Clocktree’s system has experienced times of overload. We have updated our server capacity and made other improvements to make the service available at all times. We believe this has solved the issues. Here are instructions to correct audio issues.

Current status: System functioning, no problems

Monday 3/30 3:40pm PST: Problem fixed

Monday 3/30 3:30pm PST: Some reports of “Lost Connection” , not system wide

Wednesday 3/25 4:55pm PST: Problem fixed, system functioning

Wednesday, 3/25 2:51pm PST: Users seeing “Lost Connection” message when accessing Clocktree. This is effecting all video calls now. All functions except video calls are operational but users will still see the red error message.  Engineers have identified the problem and are working to implement a fix.

Wednesday 3/25, 1pm PST: System functional, no reported issues

Tuesday 3/24, 10m PST: System maintenance, added server capacity and increased efficiency of some queries

Tuesday 3/24, 3pm PST: System is back to normal, video calls resume, no reports of system failure

Tuesday 3/24, 1pm PST: System is overloaded, most menus are not loading
properly. If you see missing items from your client list, they aren’t deleted but are just not loading. Multiple appointment reminders being sent for single appointment.