If one side can’t hear the other side on a Clocktree call, the problem is typically on the side that can’t send audio as opposed to the side that cannot hear. Here are suggestions:
- Close out all other video platforms, such as Zoom or Skype. Sometimes the microphone permission is stuck on that other program and Clocktree cannot access the microphone.
- Restart the computer or mobile device and don’t open other software or browser tabs
- Close out extra browser tabs. Multiple open browser tabs can pull processing resources away from the Clocktree call.
- Test your internet speed at http://www.speedtest.net on a computer, or type “speedtest” into your browser on a mobile phone. You will need at least 5 Mbps for download and upload. Low upload speed is the most likely cause of audio transmission problems. If your speed is low, try moving closer to the router. On a mobile phone, try switching between WiFi and cellular data to get the strongest signal.
- Use the Test Audio/Video function in your Clocktree account prior to your call to make sure your camera and microphone are accessible. If there is a microphone problem, the test module will give you instructions.
Update 12/15/2021: There is a known bug with iPhone OS 15.1 which causes the speaker volume to be very low. Upgrading to iOSs 15.2 fixes the problem.