In addition to uploading documents during a Clocktree appointment, clients and providers can also share their entire screen, a browser tab, or an application.
Supported Devices and Browsers
Screen sharing is supported on desktop and laptop computers. It is not available on mobile devices. Supported browsers are Chrome, Firefox, Edge and Safari. We recommend using Google Chrome browser.
Setup for Mac Users
If you are using a MacBook or iMac, please make sure Chrome browser has screen recording permission.
Click on the Apple icon in the upper left.
Select System Preferences –> Security & Privacy –> Screen Recording.
Add a checkmark next to Google Chrome.
For this change to take effect, please close and restart your Chrome browser. You only have to change this setting once.
How to Screen Share
To share your screen during an appointment, start by clicking the Screen Share icon at the bottom of the appointment room.
If using Chrome browser, you will then be asked if you’d like to share your entire screen, an application window, or a browser tab. Highlight your selection and click Share.
You will be able to click, scroll or interact with the screen that you shared and the people on the other end of the call will able to view your screen movements in real time.
When you are done sharing your screen, click the Stop button or click the Screen Share icon again. This will not end the video appointment, just the screen sharing element.
Streaming Audio
If you are sharing a video or audio clip, please make sure your sound is turned up and you aren’t using headphones, so the sound from the video can be shared as well.
As always, if you have any questions or feedback, please contact our Customer Care team at 302-990-8935 or support@clocktree.com.
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