Author: adminclocktreecom

Tips for successful video appointments

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Telehealth visits are becoming more popular as an efficient, convenient way to connect health and wellness providers with clients.  If you are just getting started offering telehealth services, here are some things to consider to help your clients get the most out of their video visits with you.

Set up your web cam slightly above eye level.  

The closer you can align the camera to your focal point (the screen) the more your interaction will seem natural to the person on the other end.  Place your webcam above your monitor, not below.  If you are using a laptop, try setting it on a stack of books to get the right angle for the camera.

Practice with a friend or colleague first.

Once you get your camera and microphone in place, do a quick practice video to make sure you work through any technical difficulties before connecting with a client.  This practice call is a good time to adjust the lighting and backdrop.

Wear solid color clothing.

Stripes and busy patterns are distracting and can be slower to render on the screen, giving the appearance of a bad connection.

Be on time – if not early!

Some clients might be nervous about this new way to connect with you and wondering how this will work, so do everything you can to alleviate their concerns. Start by not making them wait for you to join.

Utilize the “hold” feature.

Many telehealth platforms allow you to mute the video connection. Much like you would put someone on hold on the phone, it blocks both the audio and video.  If you need to check a chart, leave the room or consult with someone else, let your client know you are putting the video call on hold for a moment and will return shortly.  It’s good telehealth etiquette!

Shut down other tabs and windows. 

This eliminates distractions during the video appointment, but also frees up computer memory.  Be sure to close out email programs and silence your mobile phone to avoid any “ping” sounds that your client on the other end could hear.

If you have any other telehealth tips or tricks,  please share in the comments section below!

Teleophthalmology program in India

Teleophthalmology program in India

Congratulations to our partners at Srikiran Institute of Ophthalmology who launched a first-of-its-kind Teleophthalmology program.  They are using Clocktree to connect satellite clinics with the main hospital to treat ophthalmology patients from different districts where specialized care is not available.

This program was launched in conjunction with The Sankurathri Foundation, a non-profit organization with the goal of eliminating preventable blindness by the year 2020.  As stated by the chairman of Sankurathri foundation, “Ophthalmology experts would give treatment from Kakinada and people need not come to the city for eye care. They can get quality treatment near the branches from their villages.”

The addition of innovative products make it easy and portable for individuals to connect with experts who can provide high quality eye care for the people in rural and tribal areas. The institute was a leading centre for transplants in the state by performing 600 corneal transplants under the guidance of Dr Madhu. Teleophthalmology is a tremendous use to many rural patients.