Author: kimberly b

Clocktree featured in recent Geekwire article

Clocktree featured in recent Geekwire article

Read about Clocktree on Geekwire.   https://www.geekwire.com/2019/led-microsoft-vets-intelius-co-founder-clocktree-rolls-telehealth-platform-healthcare-counseling/

Seattle-area startup Clocktree offers a service for patients to find and receive therapy from mental health, relationship, addiction and nutrition counselors. Providers can connect through video and messaging with their patients, and the platform also gives counselors a HIPAA-compliant place to store notes, videos and documents. Read more…

 

Clocktree partners with NAADAC to provide telehealth platform to addiction counselors

We are very excited about our partnership with NAADAC, the Association for Addiction Professionals, extending Clocktree’s affordable HIPAA compliant telehealth platform to more than 100,000 addiction counselors and educators worldwide.

“Increasing and improving access to treatment is the key to better serving individuals and families who are in need of addiction treatment,” says Cynthia Moreno Tuohy, BSW, NCAC II, CDC III, SAP, Executive Director of NAADAC, “For many addiction counselors and their clients, increased access will be gained not solely by increasing face-to-face treatment services, but rather by increasing and expanding treatment services through telehealth. NAADAC is so pleased to announce that through our new partnership with Clocktree, we now offer our members the access to telehealth that will increase and enhance access to care for their clients!  We are proud to join Clocktree in this new frontier of telehealth.”

Read more about this partnership at NAADAC.org

Georgia state Senate passes two bills improving telehealth access for residents

The Georgia state Senate passed two bills today (SB115 and SB118) as part of their comprehensive healthcare reform aimed at reducing costs, increasing access, and enhancing quality care for Georgia residents.

SB 115 allows for physicians outside of Georgia to be licensed as a telemedicine provider by the Georgia Composite Medical Board.  This should improve access to Georgia residents in underserved communities by increasing the pool of available providers.

SB118 is a comprehensive reform of Georgia’s previous telehealth act. The bill updates the law in an effort to increase the prevalence of telehealth for a broader array of services, as well as ensuring parity in insurance reimbursement for telehealth and in-person care.

This is great news for residents of Georgia, as well as the telehealth industry in general!

Tips for successful video appointments

Tips for successful video appointments

Telehealth visits are becoming more popular as an efficient, convenient way to connect healthcare providers with clients.  If you are just getting started offering telehealth services, here are some things to consider to help your clients get the most out of their video visits with you.

Set up your web cam slightly above eye level.

The closer you can align the camera to your focal point (the screen) the more your interaction will seem natural to the person on the other end.  Place your webcam above your monitor, not below.  If you are using a laptop, try setting it on a stack of books to get the right angle for the camera.

Minimize distractions.

Wear solid colors, as opposed to stripes and busy patterns which are distracting and can be slower to render on the screen, giving the appearance of a bad connection. Similarly, try to have a plain background without any motion such as a ceiling fan.

Practice with a friend or colleague first.

Once you get your camera and microphone in place, do a quick practice video to make sure you work through any technical difficulties before connecting with a client.  This practice call is a good time to adjust the lighting and backdrop.

Get the highest quality connection possible.

The quality of the video and audio connection is dependent on your internet signal and the processing power of your computer or device.  Here are tips to maximize both:

  1. Restart your computer or device right before your video call.
  2. Don’t open other apps or programs, which might drain computer power away from the video app.
  3. Connect your computer via ethernet cable instead of WiFi, if possible.
  4. Test your internet speed at speedtest.net.  The upload speed is the most important result, and should be higher than 2 MBPS.

Wear headphones to reduce echo.

This isn’t usually necessary, but if you or your client hear your own voice echoed back through the video call, put on headphones. Depending on your setup, moving the speakers away from the microphone can also help.

If you have any other telehealth tips or tricks,  please share in the comments section below!