Author: kimberly b

Tips for using Clocktree on an iPhone or iPad

Tips for using Clocktree on an iPhone or iPad

One of the benefits of Clocktree telehealth is that it’s portable! Providers and Clients can connect for a video appointment from just about anywhere using a mobile device. You can use Clocktree on both Android and iOS devices, but this blog post is specifically for iPhone and iPad users.

Use Safari Browser
There is no special software or app to download. Simply log into your Clocktree account via Safari browser, just like you would on a computer.

Add the Clocktree icon to your home screen
For quick access to your Clocktree account, you can add a Clocktree icon to your home screen.  Here are steps to do this:

  1. Visit Clocktree.com using Safari
  2. Click the “Share” icon at the bottom of your browser (see below left)
  3. Click the “Add to Home Screen” icon (see below right)
  4. Click “Add”

 

 


No 3-party video calls
One limitation when using an iPhone or iPad for Clocktree telehealth sessions is that it doesn’t accomodate video calls with more than 2 people. For family or group sessions, it’s best to use a computer if you need to see all parties. But for standard sessions between two people, it’s a great alternative.

Use WiFi when possible
It’s important to get the strongest internet signal possible for a high quality Clocktree video call. Typically this means connecting your iPhone/iPad via WiFi instead of the 4G or LTE data signal.

Adding notes to a Client Profile

Clocktree offers a HIPAA compliant, secure place for a practice to add notes to a client’s profile. There is a free-form notes field on every client profile, with the ability to assign different access levels for each note.

These profile notes are different than adding a note in the chat session of a video appointment, which are always visible to the client and can be accessed via the appointment history.

To add a client profile note, go to your Clients tab and click the client’s name. There you will see different sections for Info, Appointments, Messages, Notes and Documents. Click the Notes tab, then the +Add button.

Next select the type of note, depending on who should have access to that note. Screen Shot 2019-08-07 at 12.39.35 PM

Type your note and click Save. Saving a note to a client profile is permanent and the note cannot be edited or deleted, so please make sure you’ve selected the proper type of note before clicking Save.

Because these notes are a free-form field, they can be used for anything such as therapy session notes, insurance information, allergies, or medical history.

If you have questions about Client Profile Notes or anything else related to Clocktree, please give our Customer Care team a call at 302-990-8935 or email us at support@clocktree.com. We’d love to hear from you!

 

Study shows more physicians are embracing telemedicine, especially in metro areas

Study shows more physicians are embracing telemedicine, especially in metro areas

The number of US physicians who list telemedicine as a skill doubled from 2015 to 2018, according to a recent study done by Doximity, a network of healthcare professionals.  The study also reports significant growth in telemedicine patient visits, which increased annually by 261 percent between 2015 and 2017.

Interestingly, this growth is not attributed solely to Millennials and young professionals, but is spread evenly among age groups

Screen Shot 2019-07-25 at 2.52.45 PM

The Doximity study ranked the top 10 U.S. metro areas that had the highest number of physicians expressing interest in telemedicine.

1. San Diego
2. Miami
3. Atlanta
4. New York City
5. Salt Lake City
6. San Francisco
7. Orlando
8. Los Angeles
9. Jacksonville
10. Tampa

The study concludes: “It’s encouraging to note that physicians across specialties, age groups and geographic regions are drawn to telemedicine. Physicians’ increasing interest in telemedicine, and temporary positions, will help more patients get access to care. Whether it be a late-night call about an infant’s health from a new mother, a video chat with a mental healthcare provider, or a patient who lives 100 miles from the closest hospital having a follow-up visit with a provider, doctors and patients alike are using and benefiting from the rise of telemedicine across the country.”

2019 Telemedicine and Locum Tenens Opportunities Study

Rural communities helped by telehealth, but broadband internet still an issue for 1 in 5 rural households

NPR produced an interesting segment on the state of telehealth services and how they’ve helped people in rural communities. The article spotlights one woman in rural CA who needed therapy but lives in a town with only two therapists and could only get one appointment per month. Instead she visited a local clinic twice a week to connect via video call with a therapist 200 miles away. She was skeptical at first, but quickly adapted and became comfortable and grateful that this service was available to her.

The article illustrates the rapid growth of telehealth as a way to serve rural communities, however their survey shows that 1 in 5 rural households don’t have the broadband internet access available to reliably connect for telehealth calls from their home.

Survey results also indicate convenience is the leading factor for choosing telehealth services.  In many cases, it was the only option. However even when respondents had in-person services available, many chose telehealth because of the convenience. Screen Shot 2019-07-10 at 2.51.03 PM

Click here to read the article or listen to the NPR segment.