Category: Client

Tips to improve internet speed

Tips to improve internet speed

Our friends at Porch.com have compiled some very helpful tips for increasing your available internet speed. https://porch.com/advice/simple-wifi-tips-improve-internet-speed-lockdown

Clocktree recommends that providers and clients have a minimum internet speed of 5 Mbps for a reliable video and audio connection. You can test your internet speed at www.speedtest.net.

In addition to the tips from Porch.com, here are some top troubleshooting tips for successful Clocktree calls:

  1. Restart your computer or mobile device just prior to the session and don’t open up other browser tabs or apps
  2. Reduce the number of people using the WiFi network, so all available bandwidth goes to the Clocktree call. Others on the same network should avoid streaming videos during the Clocktree call.
  3. If possible, connect the computer via ethernet cable instead of WiFi
  4. If using WiFi, go to a room where WiFi reception is good 
  5. If on a mobile phone, switch between WiFi signal and data signal (4G, LTE) to see which is better. WiFi is usually stronger but not always.

Screen Sharing on Clocktree calls

In addition to uploading documents during a Clocktree appointment, clients and providers can also share their entire screen, a browser tab, or an application. 

Supported Devices and Browsers
Screen sharing is supported on desktop and laptop computers. It is not available on mobile devices. Supported browsers are Chrome, Firefox, Edge and Safari. We recommend using Google Chrome browser.

Setup for Mac Users
If you are using a MacBook or iMac, please make sure Chrome browser has screen recording permission. 
Click on the Apple icon in the upper left. 
Select System Preferences –> Security & Privacy –> Screen Recording. 
Add a checkmark next to Google Chrome. 
For this change to take effect, please close and restart your Chrome browser. You only have to change this setting once.

How to Screen Share
To share your screen during an appointment, start by clicking the Screen Share icon at the bottom of the appointment room. 

If using Chrome browser, you will then be asked if you’d like to share your entire screen, an application window, or a browser tab. Highlight your selection and click Share.

You will be able to click, scroll or interact with the screen that you shared and the people on the other end of the call will able to view your screen movements in real time.  

When you are done sharing your screen, click the Stop button or click the Screen Share icon again.  This will not end the video appointment, just the screen sharing element.

Streaming Audio
If you are sharing a video or audio clip, please make sure your sound is turned up and you aren’t using headphones, so the sound from the video can be shared as well. 

As always, if you have any questions or feedback, please contact our Customer Care team at 302-990-8935 or support@clocktree.com.

How Clocktree safeguards your data

Clocktree was designed specifically for healthcare providers, with privacy and security of client data being a vital foundation of our platform.

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law passed in 1996 which requires secure handling of an individual’s health information (PHI). The Health Information Technology for Economic and Clinical Health (HITECH) Act, passed in 2009 and revised in 2013, provides a national standard for health information technology and strengthened the privacy and security protections spelled out in the original HIPAA laws. This act extends HIPAA security obligations to business associates. If you are a healthcare provider who uses Clocktree to manage client data, Clocktree is considered a business associate. Clocktree will extend a Business Associate Agreement (BAA), with your practice as the covered entity.

In accordance with HIPAA and HITECH laws, we have implemented the following physical, technical and administrative safeguards to ensure privacy and security of your clients’ data.

  1. All data is encrypted in transit and at rest
  2. HTTPS and AES 256 bit encryption**
  3. Servers include automatic data backup
  4. Every user has their own username and password with no support for shared logins
  5. Accounts are automatically logged out after 30 minutes of inactivity
  6. Infrastructure is behind a firewall and accessible by limited Clocktree staff
  7. Clocktree staff have undergone HIPAA compliance training and certification
  8. Clocktree has Business Associate Agreements in place with all 3rd party providers
  9. Unless permission is granted, no PHI is included in communications outside the Clocktree platform
  10. Restricted Clocktree staff access to PHI
  11. On site HIPAA Compliance Officer
  12. BAA available to all registered Clocktree practices

We take client privacy and security seriously at Clocktree and do everything we can to ensure HIPAA compliance. Please check with your legal counsel if you have specific questions regarding your practice’s compliance with HIPAA regulations.

**Some technical implementation details may change in the future.