Category: Provider

Add an extra level of security to your Clocktree account with MFA

You can choose to enable Multi-Factor Authentication (MFA) to your Clocktree account. This is an option for all Clocktree accounts, whether you are a provider or a client.

Here are steps to enable MFA on your Clocktree account through an authenticator app such as Google Authenticator or Authy:

  1. Click the user icon in the upper right
  2. Select My Account
  3. Click the MFA tab
  4. Enter your Clocktree password and click Continue
  5. Click Add Authenticator App
  6. On your mobile device, download and open an authenticator app
  7. Scan the QR code on your Clocktree screen when prompted
  8. Enter the 6 digit code (token) generated by the app
  9. Enter a description name for your authenticator app
  10. Click Add Authenticator App

Here are steps to enable MFA on your Clocktree account through a Security Key such as FIDO, YubiKey or Titan:

  1. Click the user icon in the upper right
  2. Select My Account
  3. Click the MFA tab
  4. Enter your Clocktree password and click Continue
  5. Click Add Security Key
  6. Plug the Security Key into your computer and click the button when prompted to complete setup

This security option is controlled by each individual user. If you are a practice Admin and would like to make MFA a requirement for all providers in your practice, please contact Clocktree Customer Care for assistance.

Texas Governor wants to permanently expand telemedicine access

Texas Governor Greg Abbott said he wants to permanently expand access to telemedicine services that have surged during the COVID-19 pandemic. In March, Abbott lifted certain regulations on the types of health care services that can be offered over the phone or through video calls. He also issued an emergency rule to compensate health care providers for telemedicine visits at the same rate as an in-person visit. 

In this week’s State of the State address, he urged the Texas legislature to pass new laws to require full coverage of telemedicine services for state-regulated plans, like those obtained through the Affordable Care Act marketplace, and Medicaid. “We should seize the opportunity this session to permanently expand telemedicine so that every Texan in every region of the state can benefit,” Abbott said

https://www.kxan.com/news/texas-politics/gov-greg-abbott-wants-to-permanently-expand-telemedicine-access-in-texas/amp/

Tips to improve internet speed

Tips to improve internet speed

Our friends at Porch.com have compiled some very helpful tips for increasing your available internet speed. https://porch.com/advice/simple-wifi-tips-improve-internet-speed-lockdown

Clocktree recommends that providers and clients have a minimum internet speed of 5 Mbps for a reliable video and audio connection. You can test your internet speed at www.speedtest.net.

In addition to the tips from Porch.com, here are some top troubleshooting tips for successful Clocktree calls:

  1. Restart your computer or mobile device just prior to the session and don’t open up other browser tabs or apps
  2. Reduce the number of people using the WiFi network, so all available bandwidth goes to the Clocktree call. Others on the same network should avoid streaming videos during the Clocktree call.
  3. If possible, connect the computer via ethernet cable instead of WiFi
  4. If using WiFi, go to a room where WiFi reception is good 
  5. If on a mobile phone, switch between WiFi signal and data signal (4G, LTE) to see which is better. WiFi is usually stronger but not always.

Telehealth surge among dentists

Telehealth surge among dentists

A recent survey of 2,767 dentists in 20 states found that 34% of providers are currently using some form of telehealth to treat patients or plan to in the near future.

The study, conducted by DentaQuest Partnership for Oral Health Advancement, also found that:

  • 75% of providers who use telehealth services expect their telehealth volume to increase or stay the same during the next 12 months
  • Public health providers are more likely (44%) to use telehealth than all other practice types (21%)

Among providers, the report found that those in public health settings used telehealth the most, along with those in states like Pennsylvania, Washington, Florida, Kentucky and Arizona — likely as a result of favorable payment and coverage policies in those states. Additionally, providers who are not seeing their patient volume return to near-normal levels, serve primarily Medicaid patients and anticipate long-term changes in dentistry were more likely to embrace telehealth. Dentists with more than half Medicaid patents were 39% more likely to use telehealth platforms.

“Telehealth brings a wide range of benefits to the future of oral health care. It is key to expanding value-based care in our communities and improving outcomes for both oral health and overall health,” said Dr. Myechia Minter-Jordan, president and CEO of the DentaQuest Partnership for Oral Health Advancement and Catalyst Institute, Inc. “As we continue to leverage telehealth as a short-term solution for the pandemic, we must ensure its longevity to make it part of the dental ecosystem moving forward. That means taking the necessary steps right now to remove barriers that may prevent the widespread adoption or utilization of telehealth in the future.”