Category: Provider

Managing Client Forms in Clocktree

You can use Clocktree to deliver and store client forms in a secure and HIPAA compliant way.

  • The first step is to create your forms in a Word doc or a fillable PDF file. This will make it easy for your clients to complete the forms on their computer or device without having to print them.
  • Send a secure message to your client within Clocktree, attaching the blank forms and instructions for returning the completed forms. Your client will receive a notification with a link to access your message.
Click the Send Message button from your client’s profile.
  • There are three options for clients to return the forms:
    1. Clients can reply to your secure message in Clocktree, attaching their completed forms.  When they do this, you will receive a notification and there will be new message indicator next to that client’s name on your client list.
    2. Clients can upload their completed forms in the Documents tab on their own Clocktree profile.  You or other colleagues within your Clocktree practice will be able to access the completed forms from the client’s profile at any time.
    3. Clients can upload the completed forms into the video appointment room by clicking the paperclip in the bottom right corner and attaching the file.  Once the document appears, both parties can click “shared view” to enlarge the document and go through it during the appointment. The file will be securely stored and accessible afterwards in the Appointment History.

If either you or the client needs to download and/or print the documents, simply hover the cursor over the image and a download arrow will appear.

Client forms and any other data stored in your Clocktree account will remain available to you, even if you no longer have an active Clocktree subscription. It’s a simple and secure way to manage client forms.

Using HIPAA compliant software is a must in the post-pandemic world

Using HIPAA compliant software is a must in the post-pandemic world

We’ve all witnessed the boom in telehealth over the last year. While some in-person visits are safe now, many clients like the convenience of telehealth and wish to keep video visits as an option. Healthcare industry leaders suggest that a hybrid care model will emerge as the norm.

At the onset of the pandemic, HIPAA compliance requirements for telehealth were relaxed. However, the requirement to use HIPAA compliant software is expected to be back in place soon. Some insurance companies have started to require that telehealth sessions be conducted only on HIPAA compliant platforms, so it’s important that you adopt the right telehealth service now.

How Clocktree safeguards your data

Clocktree is designed specifically for healthcare providers and is HIPAA compliant. It’s also easy for your clients to use. Our platform gives you everything you need to take your practice online.

  • High quality video calls for up to 4 people
  • Use on any computer or mobile device
  • Scheduling and appointment reminders
  • Secure messaging – either asynchronous or in real-time
  • Client notes
  • Document sharing
  • Client billing
  • Practice profile page which can appear in Google searches
  • Customer support by phone or email
  • Flexible pricing based on your usage, with no annual contract

Please call our Customer Care team at 302-990-8935 if you have questions. We offer a one-on-one, live demo and we take the time to help you integrate Clocktree into your workflow.  We would love to show you how easy it is to get started!

Add an extra level of security to your Clocktree account with MFA

You can choose to enable Multi-Factor Authentication (MFA) to your Clocktree account. This is an option for all Clocktree accounts, whether you are a provider or a client.

Here are steps to enable MFA on your Clocktree account through an authenticator app such as Google Authenticator or Authy:

  1. Click the user icon in the upper right
  2. Select My Account
  3. Click the MFA tab
  4. Enter your Clocktree password and click Continue
  5. Click Add Authenticator App
  6. On your mobile device, download and open an authenticator app
  7. Scan the QR code on your Clocktree screen when prompted
  8. Enter the 6 digit code (token) generated by the app
  9. Enter a description name for your authenticator app
  10. Click Add Authenticator App

Here are steps to enable MFA on your Clocktree account through a Security Key such as FIDO, YubiKey or Titan:

  1. Click the user icon in the upper right
  2. Select My Account
  3. Click the MFA tab
  4. Enter your Clocktree password and click Continue
  5. Click Add Security Key
  6. Plug the Security Key into your computer and click the button when prompted to complete setup

This security option is controlled by each individual user. If you are a practice Admin and would like to make MFA a requirement for all providers in your practice, please contact Clocktree Customer Care for assistance.

Texas Governor wants to permanently expand telemedicine access

Texas Governor Greg Abbott said he wants to permanently expand access to telemedicine services that have surged during the COVID-19 pandemic. In March, Abbott lifted certain regulations on the types of health care services that can be offered over the phone or through video calls. He also issued an emergency rule to compensate health care providers for telemedicine visits at the same rate as an in-person visit. 

In this week’s State of the State address, he urged the Texas legislature to pass new laws to require full coverage of telemedicine services for state-regulated plans, like those obtained through the Affordable Care Act marketplace, and Medicaid. “We should seize the opportunity this session to permanently expand telemedicine so that every Texan in every region of the state can benefit,” Abbott said