Category: Uncategorized

How Clocktree safeguards your data

Clocktree was designed specifically for healthcare providers, with privacy and security of client data being a vital foundation of our platform.

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law passed in 1996 which requires secure handling of an individual’s health information (PHI). The Health Information Technology for Economic and Clinical Health (HITECH) Act, passed in 2009 and revised in 2013, provides a national standard for health information technology and strengthened the privacy and security protections spelled out in the original HIPAA laws. This act extends HIPAA security obligations to business associates. If you are a healthcare provider who uses Clocktree to manage client data, Clocktree is considered a business associate. Clocktree will extend a Business Associate Agreement (BAA), with your practice as the covered entity.

In accordance with HIPAA and HITECH laws, we have implemented the following physical, technical and administrative safeguards to ensure privacy and security of your clients’ data.

  1. All data is encrypted in transit and at rest
  2. HTTPS and AES 256 bit encryption**
  3. Servers include automatic data backup
  4. Every user has their own username and password with no support for shared logins
  5. Accounts are automatically logged out after 30 minutes of inactivity
  6. Infrastructure is behind a firewall and accessible by limited Clocktree staff
  7. Clocktree staff have undergone HIPAA compliance training and certification
  8. Clocktree has Business Associate Agreements in place with all 3rd party providers
  9. Unless permission is granted, no PHI is included in communications outside the Clocktree platform
  10. Restricted Clocktree staff access to PHI
  11. On site HIPAA Compliance Officer
  12. BAA available to all registered Clocktree practices

We take client privacy and security seriously at Clocktree and do everything we can to ensure HIPAA compliance. Please check with your legal counsel if you have specific questions regarding your practice’s compliance with HIPAA regulations.

**Some technical implementation details may change in the future.

Easy fix for audio issues on Clocktree calls

If you connect to a Clocktree call and one side can’t hear the other, it’s likely that the microphone permission is stuck on another program.

If you’re going back and forth between Clocktree and other video platforms such as Zoom or Skype, it’s important to close out those other programs before joining a Clocktree call.  That will release the microphone permission and allow Clocktree access to your microphone.

If you are unsure if you have another video program open, restarting the computer or mobile device will also release that microphone permission.

The issue is always on the end of the call that can’t send audio, as opposed to the side that can’t hear.

Clocktree System Status Updates

Everything is operational. No system issues at this time.

Friday 7/31 8:40am PST: Calendar display has been fixed.

Friday 7/31 7am PST: Calendar view of appointments is not displaying correctly. Appointments still appear in Appointments tab.

Saturday 5/16 1pm PST: Scheduled call issue has been fixed. 

Saturday 5/16 8am PST: Some Scheduled Calls are not starting. Please use the Call Now feature to call clients.

Monday 3/30 3:40pm PST: Problem fixed

Monday 3/30 3:30pm PST: Some reports of “Lost Connection”,  not system wide

Wednesday 3/25 4:55pm PST: Problem fixed, system functioning

Wednesday, 3/25 2:51pm PST: Users seeing “Lost Connection” message when accessing Clocktree. This is effecting all video calls now. All functions except video calls are operational but users will still see the red error message.  Engineers have identified the problem and are working to implement a fix.

Tuesday 3/24, 3pm PST: System is back to normal, video calls resume, no reports of system failure

Tuesday 3/24, 1pm PST: System is overloaded, most menus are not loading
properly. If you see missing items from your client list, they aren’t deleted but are just not loading. Multiple appointment reminders being sent for single appointment.

WA state legislature passes two telehealth bills

WA state legislature passes two telehealth bills

Washington state lawmakers have passed two new bills which help expand telehealth services state wide.  The first, HB5386, will establish a telemedicine training program covering issues such as licensing, liability, informed consent, and training on how to use technology.  Telehealth providers would be required to complete this certification every four years. If signed into law, WA would be the first state to implement and mandate a telemedicine training program.

The second bill, HB5387, would enable healthcare providers using telemedicine to extend the physician’s privileges to the health system in which the patient is located, provided both locations agree to the service.

Both bills were submitted by State Sen. Randi Becker, who said ““This is a first in the nation, this training program that we’re putting in place along with the ease of credentialing for providers providing services through telemedicine. These are phenomenal improvements to our health care system.”

The bills have been sent to Gov. Jay Inslee for signature. Read more at mHealthIntelligence.