If you connect to a Clocktree call and one side can’t hear the other, it’s likely that the microphone permission is stuck on another program.
If you’re going back and forth between Clocktree and other video platforms such as Zoom or Skype, it’s important to close out those other programs before joining a Clocktree call. That will release the microphone permission and allow Clocktree access to your microphone.
The issue is always on the end of the call that can’t send audio, as opposed to the side that can’t hear.
Due to the dramatic increase in demand for telehealth services, Clocktree’s system has experienced times of overload. We have updated our server capacity and made other improvements to make the service available at all times. We believe this has solved the issues. Here are instructions to correct audio issues.
Current status: System functioning, no problems
Monday 3/30 3:40pm PST: Problem fixed
Monday 3/30 3:30pm PST: Some reports of “Lost Connection” , not system wide
Wednesday 3/25 4:55pm PST: Problem fixed, system functioning
Wednesday, 3/25 2:51pm PST: Users seeing “Lost Connection” message when accessing Clocktree. This is effecting all video calls now. All functions except video calls are operational but users will still see the red error message. Engineers have identified the problem and are working to implement a fix.
Wednesday 3/25, 1pm PST: System functional, no reported issues
Tuesday 3/24, 10m PST: System maintenance, added server capacity and increased efficiency of some queries
Tuesday 3/24, 3pm PST: System is back to normal, video calls resume, no reports of system failure
Tuesday 3/24, 1pm PST: System is overloaded, most menus are not loading
properly. If you see missing items from your client list, they aren’t deleted but are just not loading. Multiple appointment reminders being sent for single appointment.
Washington state lawmakers have passed two new bills which help expand telehealth services state wide. The first, HB5386, will establish a telemedicine training program covering issues such as licensing, liability, informed consent, and training on how to use technology. Telehealth providers would be required to complete this certification every four years. If signed into law, WA would be the first state to implement and mandate a telemedicine training program.
The second bill, HB5387, would enable healthcare providers using telemedicine to extend the physician’s privileges to the health system in which the patient is located, provided both locations agree to the service.
Both bills were submitted by State Sen. Randi Becker, who said ““This is a first in the nation, this training program that we’re putting in place along with the ease of credentialing for providers providing services through telemedicine. These are phenomenal improvements to our health care system.”
The bills have been sent to Gov. Jay Inslee for signature. Read more at mHealthIntelligence.
US News just released a summary of a study done by FAIR Health which looked at telehealth trends based on insurance claims in the year 2017. Here are some of the highlights:
- In the single year from 2016 to 2017, telehealth usage as measured by claim lines grew 53 percent – a rate greater than for any of the other venues of care studied.
- Telehealth has been growing more rapidly in urban areas than in rural areas. The rural increase in telehealth claim lines from 2012 to 2017 was 482 percent, compared with an increase in urban areas of 1,289 percent. From 2016 to 2017, rural growth was 29 percent and urban growth 55 percent.
- In 2017, the top five states for telehealth claim lines as a percentage of all medical claim lines were Oklahoma, Wyoming, Ohio, Hawaii and West Virginia, in order from most to least. None of those states were among the top five in 2016
- The bottom five states in 2017 for telehealth claim lines as a percentage of all medical claim lines, in order from least to most, were New Jersey, Rhode Island, Nebraska, Connecticut and South Dakota.
- Telehealth was most associated with individuals ages 31 to 60, who accounted for 44 percent of the reimbursement claims in 2017.