Update your Clocktree profile

We have made some recent design changes to Clocktree profiles, making them more visible to your clients.  Please take a moment to make sure your information is up to date and complete.

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While you are completing your Clocktree profile, remember to include important keywords in your practice description in the “About” section.  These keywords should match what consumers are searching for online when they are looking for a healthcare provider like you.  This will help your Clocktree profile page surface in search engine results and help you attract new clients!

Practice Profile

The Admin(s) on your practice manages the information that appears on your Practice Profile.  Log in to Clocktree as an Admin and click “Profile”.  Practice Profiles include:

  1. Address and phone number
  2. Practice introduction
  3. Rates
  4. Banner photo or logo
  5. “Contact Us” function for clients to send you a message

Provider Profile

Each individual provider manages their own Provider Profile.  Log in as a provider and click your name in the upper right, then “View Profile” to edit. Provider Profiles include:

  1. Name, photo and provider type
  2. Provider bio
  3. Licensing and credentials
  4. Specialties
  5. Education
  6. Languages

As always, contact Clocktree Customer Care with any questions!  support@clocktree.com or 302-990-8935.

Scheduled Appointment vs Call Now

Scheduled Appointment vs Call Now

Clocktree gives you two options for connecting with clients via secure video. 
You can schedule an appointment in Clocktree. Your client will receive an email or text notification, then reminders leading up to the appointment.  At appointment time, both you and your client log into your Clocktree accounts. Neither of you have to do anything to initiate the call. The Clocktree system will prompt both of you to join the call.  

The other option is to use Call Now instead of scheduling the appointment in Clocktree.  At appointment time, both you and your client log into your Clocktree accounts.  You click on your Clients tab, then the client’s name, then the Call Now button. Clocktree will not send your client appointment reminders in this case, but it gives you a little more flexibility on start time, and it’s a great option for last-minute appointments or for someone who doesn’t want to use Clocktree’s scheduler.

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Clocktree users are evenly split between these two options, with many using both in different situations. Both of these options can be found by navigating to your Clients tab, then clicking the client’s name. Your Clients tab is the best place to start for any client interaction on Clocktree, including adding notes to a client’s profile, sending a secure message, or reviewing their appointment history. 
If you have any questions about using either of these features and how they can fit into your practice workflow, please call our Customer Care team at 302-990-8935 or send an email to support@clocktree.com. 
The Surprising Power of Telephysiotherapy

The Surprising Power of Telephysiotherapy

The number of telehealth users will hit seven million sometime this year. With advancements in telecommunication technology and rising interest among millennials (who place a high value on convenience), that number is expected to grow in the coming years. Still, many people associate telehealth’s uses with mild illnesses like a cold or sore throat. Expect that perception to change soon. Telehealth practices can be implemented across almost every field of medicine.

In recent years, studies have shown that augmenting physiotherapy with telephysiotherapy produces significantly better outcomes than just the traditional in-person approach. Face-to-face video conferencing offers the intimacy of in-person visits while reducing costs and increasing geographic accessibility. Consumer devices patients already own (like smartphones) are powerful enough to facilitate physical activity monitoring and real-time feedback on exercise performance. Telephysiotherapy can also be as simple as exchanging messages. In some cases, patients have found success in physiotherapy rehabilitation programs delivered purely through email support and a mobile application.

The increasing demand for telephysiotherapy coincides with an industry trend toward encouraging consistent exercise therapy. For people looking to increase long-term health outcomes through physical activity and physical fitness, the ability to work with physical therapists at a distance offers an advantage over “hands-on” therapy, as many programs rely heavily on goal setting, exercise prescription, and self-management training. With the growing emphasis on out-of-clinic training, a trusting relationship between patient and therapist becomes more important. Telephysiotherapy widens the pool of potential “good-fit” therapists from those within commuting distance to those with an internet connection and permits those people with travel obligations to secure access to a trusted professional year-around.

As is the case for all health practices, it’s important that clinicians find the right telephysiotherapy method for their patients’ needs. At Clocktree, we are proud that any information exchanged over our platform — whether that be a quick note of encouragement or confidential insurance form — meets HIPAA standards for encryption and security. In fact, with our private cloud, you can upload and share files from your library whenever you need it, wherever you need it. We know how much you care about your patients, and we’re here to make sure you devote more time building meaningful relationships with people in need and less time dealing with logistics.

More funding for rural telehealth programs is on its way

More funding for rural telehealth programs is on its way

The FCC passed a funding increase to the Universal Service Fund’s Rural Healthcare Program, earmarking funds to improve broadband availability in rural areas.  This will allow healthcare providers to offer telehealth programs that rely on strong internet to connect to remote patients and enable practitioners to collaborate and consult with specialists outside of their area.

“Dependable broadband is a must so medical information like imaging, X-rays and more can be shared by providers,” Sen. Ron Wyden (D-Ore.), one of a large group in Congress to appeal to the FCC to boost funding, said in news reports following the FCC vote.

“The path to prosperity and quality healthcare in rural Oregon demands reliable rural broadband,” Wyden said. “You can’t just have a healthcare system that picks and chooses affluent folks in urban areas and forgets about rural communities.”

The previous annual spending cap of $400 million for the Rural Healthcare Program was established and 1997 and had never been adjusted for inflation, largely because the cap was never met until recently. Two years ago healthcare organization and lawmakers began to lobby for an increase to this cap, due to increasing demands particularly to take advantage of newly emerging telehealth technology.  FCC Chairman Ajit Pai supported the increase in funding and asked his committee to boost 2018 funding by 43%, and adjusting the budget for inflation going forward.

“This money will help health care providers get the connectivity they need to better serve patients throughout rural America,” Pai said. “Demand for funding has been outpacing the program’s funding cap, so I also believe that the increased cap should apply to the current funding year so that rural health care providers can be fully reimbursed.”

Read more in-depth coverage of this change at mHealthIntelligence.